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Master reboot airplane level1/4/2024 ![]() While the reader is charging, use a small object like a bobby pin, pen cap, or paper clip to firmly press and hold the button on the reader for 20 seconds.Īfter 20 seconds, release the button and wait 10 seconds. If you continue to have trouble with your reader after trying the above steps, you can reset your reader:Ĭharge your reader for at least 20 minutes. ![]() Do not let go of the power button until after the red lights have stopped flashing. If the reader lights don’t turn on, try again and make sure to firmly press and hold the reader’s button for a full 20 seconds. Press the button again to turn the reader on and observe any lights on the reader. Try plugging the power adaptor into a different outlet. Make sure the reader is firmly plugged into the USB hardware hub of your Square Stand or into a grounded AC outlet. The tips below usually fix most charging issues customers encounter with the reader: Keep your customer’s card in the reader until prompted to remove the card.Ĭonfirm that your customer’s card has a chip, meaning it’s EMV-enabled. You should see a single green light on the reader before you ask your customer to make the payment.Ĭheck that the chip on your customer’s card is facing up. Make sure you press charge in the Square App. If the reader and device are more than 10ft apart, move your reader and device closer when in use.Ĭheck that the four numbers in your settings match your reader’s serial number. If you are having trouble accepting EMV or tap transactions:Įnsure that your reader is fully charged and that you have a strong Wi-Fi or cellular data connection. Reopen the Square app and re-pair at Settings > Card Readers. Go to Settings > Bluetooth on your device. If you see Failed to Pair when attempting to pair a Reader: Select your connected reader > Forget This Reader Tap More from the navigation bar at the bottom of your screen. To do so, head to the Square App on the device currently connected your reader: To pair your Reader with a new device or switch the Reader to a different device, you must first have your reader forget it’s connection to the previous device. If you see red lights, you’ve held the button too long and need to try again.Ĭheck out our video on Accepting Chip Card Payments with the Square Contactless and Chip Reader for additional help. Immediately release the power button when you see the four orange lights. Place your reader into pairing mode by pressing the Reader’s power button for 3-10 seconds until you see four orange blinking lights. Go to the Square app and tap More from the navigation bar at the bottom of your screen. Once your reader is ready to be paired, open the Square App. If the lights don’t turn on, please try again and make sure to firmly press and hold the reader’s button for a full 20 seconds. If the reader lights turn green, you’re all set. Do not let go of the power button until after the red lights have stopped flashing.Īfter 20 seconds, release the button and wait 10 seconds. Use a small object like a bobby pin, pen cap, or paper clip to firmly press and hold the button on the reader for 20 seconds or after the 4 lights stop blinking red. Plug in the reader for at least 20 minutes to be sure it’s charged. To do so, head to Settings > Privacy > Bluetooth and enable permissions for the Square app.Ĭheck that your device is connected to the internet, you are unable to use your reader in Offline Mode. If you’re using an iPhone or iPad on iOS 13, make sure Bluetooth permissions for the Square app are enabled. Turn on Bluetooth in your device settings. Move your Reader away from sources of Bluetooth interference such as microwave ovens, cordless phones, fluorescent lights, or using your Reader on a metal table.Ĭlear your Bluetooth cache if you have an Android device.Ĭheck out Apple’s article on Bluetooth interference for additional information.īefore you attempt to connect your Reader, make sure that your Reader is fully charged and your device has a strong Wi-Fi or cellular data connection. The lights on your reader will flash orange, then red, and then they will stop flashing. Hold down the power button for approximately 20 seconds. You can also first try briefly putting your device into Airplane mode. Restart your phone, tablet, or other electronic device. Press the button on your Reader once to see the battery level. Additional Troubleshootingīring the Reader within 10 feet of your device If the steps above do not work, quit and relaunch the Square app on your device or try to Update the Square app. Wait a few seconds for the Reader to connect.ġ-4 green lights will flash depending on your Reader’s battery level.
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